At BEYBLADE Sale Store, we want every gaming experience to be a critical hit! But we understand that sometimes the dice don’t roll your way. That’s why we’ve created this simple returns policy that’s easier to follow than the rules to your favorite board game.

Our Return Policy

You may return most items within 15 days of delivery for a full refund or exchange. All returned items must be:

  • In original packaging (like you just opened the game box)
  • Unused and in resellable condition (no missing game pieces!)
  • Accompanied by the original receipt or order number

Special Note on Non-Returnable Items

To keep the game fair for all players, we cannot accept returns on:

  • Opened dice sets (for hygiene reasons – no one wants someone else’s luck!)
  • Downloadable content or digital products (once the digital dice roll, they can’t be unrolled)
  • Personalized or custom game items (these are made just for you, like a character sheet)

How to Return an Item

Returning an item is simpler than teaching a new player the rules to Catan:

  1. Contact our Game Masters at [email protected] within 15 days of receiving your order. Use our handy return request template below.
  2. Pack your return securely in the original packaging (treat it like fragile game components).
  3. Ship it back to our headquarters at:
    BEYBLADE Sale Store Returns
    2506 Woodside Circle
    Panama City, FL 32401
    USA
  4. Wait for confirmation – we’ll email you when we receive and process your return.

Return Request Template

Subject: Return Request for Order #[Your Order Number] Dear BEYBLADE Game Masters, I would like to request a return/exchange for my recent order (#[Your Order Number]). Product Name: [Product Name] Reason for Return: [Please select: Wrong Item/Damaged Item/Changed Mind/Other] Preferred Resolution: [Refund/Exchange for [Product Name]] I confirm the item is in its original condition and packaging. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Timeline

Once we receive your return:

  • Processing Time: 3-5 business days (we check returns as carefully as verifying game rules)
  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 5-10 business days may be needed for the refund to appear in your account (banks move slower than a beginner’s first turn)

Exchange Policy

Want to swap for a different game? No problem!

  1. Follow the same return process above
  2. Clearly state in your email that you want an exchange and specify the replacement product
  3. If there’s a price difference, we’ll either refund the difference or invoice you for the balance
  4. We’ll ship your new item as soon as we process the return

Damaged or Wrong Items?

If your game arrives damaged or is the wrong product (like getting dice when you ordered a board game):

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or wrong product
  • We’ll arrange a replacement or refund and may cover return shipping (because fair play matters)

International Returns

For players outside the U.S.:

  • Return shipping costs are the responsibility of the customer (like bringing your own game to game night)
  • Please mark the package as “Returned Goods” to avoid customs fees
  • Refunds will be in USD and may be subject to exchange rate fluctuations

Still Have Questions?

Our customer service team rolls natural 20s on support! Contact us at:

Email: [email protected]
Response Time: Within 24 hours (except during major gaming conventions)

Now that you know the rules, why not browse our collection of arcade games, board games, and gaming top toys? May all your purchases be perfect fits!