Welcome to BoardGameFunz! We’re passionate about bringing joy to your game nights with our carefully selected collection of tabletop games. Below you’ll find answers to our most common questions. If you don’t see what you’re looking for, our game-loving support team is always ready to help at [email protected]!

About Our Store

What kind of games do you specialize in?
We focus on bringing you the best in social tabletop gaming! Our collection includes:
  • Arcade & Table Games for quick, exciting play
  • Strategy-packed Board Games
  • Luck-based Dice Games
  • Large-format Floor Games for groups
  • Gaming Top Toys for all ages
  • Skill-building Stacking Games
Whether you’re planning family game night or building your game room collection, we’ve got something fun for everyone!
What’s your store’s style and who is your target customer?
We cater to casual and serious gamers alike who value quality game time with friends and family. Our style is fun, approachable, and community-focused – just like a great game night! Whether you’re a parent looking for family-friendly options, a strategy game enthusiast, or someone who loves dice-based luck games, you’ll find something to love in our collection.

Product Questions

How do I choose the right game for my group?
Consider these factors:
  • Group size: Some games work better with 2-4 players, others shine with larger groups
  • Play time: We offer quick 15-minute games and multi-hour strategy epics
  • Age range: Check the recommended ages on each product page
  • Game type: Cooperative vs competitive, luck-based vs strategy-heavy
Need personalized recommendations? Email our game experts at [email protected]!
Are your games suitable for children?
We carry games for all ages! Each product page clearly lists the recommended age range. Our Stacking Games and Floor Games categories are particularly popular with younger players, while our Board Games and Dice Games sections offer more complex options for teens and adults.

Ordering & Payment

What payment methods do you accept?
We accept all major payment options to make checkout easy:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with 256-bit encryption – because the only risks you should take are in the games!
Is my payment information secure?
Absolutely! We use industry-standard 256-bit encryption for all transactions. We don’t store your full payment details on our servers after your purchase is complete.

Shipping & Delivery

What are my shipping options?
We offer two great shipping methods tailored for gamers:
  • ⚡ Standard Shipping ($12.95 USD): Faster delivery via DHL or FedEx (10-15 business days after dispatch)
  • 🎲 Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
Pro Tip: Combine multiple games in one order to reach the $50 threshold and enjoy free shipping!
How long does order processing take?
We process orders within 1-2 business days before shipping. You’ll receive a confirmation email with tracking information once your games are on their way from our sunny Panama City warehouse!
Do you ship worldwide?
Yes! We believe fun should have no borders. However, due to logistical challenges, we currently cannot deliver to:
  • Most Asian countries (contact us for specific exceptions)
  • Certain remote island nations
  • Areas with ongoing political instability
Unsure about your location? Email [email protected] and we’ll check for you!

Returns & Exchanges

What’s your return policy?
Our Happiness Guarantee gives you 15 days from delivery to initiate a return for any game that doesn’t meet your expectations. Here’s how it works:
  1. Email [email protected] with your order number
  2. We’ll provide return instructions
  3. Once received, we’ll process your refund within 3 business days
Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
What if my game arrives damaged?
We carefully pack all orders with protective materials, but if your game arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Contact & Support

How can I contact customer support?
Our friendly, game-loving support team is available at [email protected]. We typically respond within 24 hours (except weekends and holidays). Tell us about your favorite games – we love chatting about new releases and classic favorites!
Do you offer gift wrapping or special occasion services?
Yes! Contact us at [email protected] before placing your order to arrange special gift wrapping or include a personalized message. Perfect for birthdays, holidays, or “just because” game night surprises!

Still have questions? Ready to start your next gaming adventure? Our team is standing by to help at [email protected] or through our website chat. Game on!